Frequently Asked Questions
When can I sign up to get my first tea box?
We are getting the last few piece of the puzzles together to insure we provide the highest quality product to our customers. You will be able to subscribe to Joy Tea by the end of August. We are preparing our first shipment for September. Be sure to subscribe to our email so you don't miss out on amazing deals! Click here to subscribe.
What is Joy Tea Company?
We are a premium monthly tea subscription service that delivers you delicious high quality tea from around the world. Each month we hand select whole loose leaf tea ranging from green tea, oolong tea, black tea, white tea, and herbal tea. We believe the simple things in life, and the joy of being in the moment. Sign up here to stay posted when our store goes live!
When will my tea box be shipped?
We ship our tea box on the 20th of every month.
When will my card be charged?
Your card will be charged at the time you place your order, then it will skip current month. After that month, your card will be charged on the 15th of every month.
When is the cut-off date?
15th of every month. For example, if you place your order on May 15th before midnight, your tea box will be shipped out on May 20th. If you place your order on May 16th, your tea box will be shipped out on June 20th.
What if I want my tea sooner?
Email us at email@example.com, we will do our best to accommodate your request.
What’s in my tea box?
Every month we ship 4 type of tea vary from green tea, black tea, oolong tea, white tea, and herbal tea (caffeine free option). They will be individually packed in recyclable and compostable FDA approved food grade bag with detailed steeping instructions. Each bag contains 1.5 oz of tea, totaling 6 oz of tea each month (60-68 cups). 60 cups of tea will cost you about $159 at Starbucks.
How do I track my package?
Log onto your membership page and track your tea box there. You will receive an email detailing the shipping info once the box is shipped.
Is shipping free?
Shipping is always free.
Can I steep the tea more than once?
Depending on how strong you like your tea, you can steep the same batch of tea leaves more than once.
Can I recycle the packaging materials?
Everything in the box (include the box) can be recycled. Shipping box and shipping label are also made from recycled materials.
Is there a fee to join and a fee to cancel?
Join and cancel will always be free. You only pay for what’s in the box.
When can I cancel to avoid future charge?
We charge your card on the 15th of each month. If you would like to cancel your subscription, please cancel before the 15th to avoid additional charge.
I have questions, who should I contact?
We love to hear from our customers, you can email, call, or reach out to us via Facebook or Instagram. Please email firstname.lastname@example.org or call 800-786-9392.
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